Policies
Privacy Policy
At Melbourne Cabs Online, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our taxi services, website, or booking platforms. By using Melbourne Cabs Online services, you agree to the practices described in this policy.
Information We Collect
When you book a ride or interact with our services, we may collect personal information including:
Name
Contact number
Email address
Pickup and drop-off locations
Payment details
Booking preferences
For online bookings, we may also collect information such as IP address, browser type, device details, and cookies to improve website functionality and user experience.
How We Use Your Information
The information we collect may be used to:
Process and manage taxi bookings
Ensure timely pickups and safe drop-offs
Process payments securely
Communicate booking confirmations and ride updates
Improve our website performance and customer support
Comply with legal and regulatory requirements
Data Security
Melbourne Cabs Online takes reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. We implement industry-standard security practices to safeguard your data. However, no online system is completely secure, and users acknowledge this inherent risk when using online services.
Sharing of Information
We do not sell or rent your personal information to third parties. Your data may only be shared with:
Our professional drivers to complete your booking
Trusted service providers who assist with booking management and payment processing
Government or legal authorities when required by law
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance browsing experience, analyze website traffic, and remember user preferences. You can disable cookies through your browser settings, although some website features may not function properly.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To make such requests, please contact us using the details provided below.
Policy Updates
Melbourne Cabs Online may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Users are encouraged to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Melbourne Cabs Online
📧 Email: info@melbournecabonline.com
📞 Phone: 1300 973 078
Terms & Conditions
Melbourne Cabs Online
Welcome to Melbourne Cabs Online. By booking a ride, accessing our website, or using our services, you agree to the following Terms and Conditions.
Service Use
Melbourne Cabs Online provides safe, reliable, and professional taxi services across Melbourne and surrounding areas. Services are available 24/7 depending on driver and vehicle availability. By booking our services, you confirm that you are at least 18 years old or using the service with parental or guardian consent.
Bookings and Cancellations
Bookings can be made through phone, website, or other available booking platforms. While we strive to maintain punctual service, delays may occur due to traffic, weather conditions, or other unforeseen circumstances.
Customers who need to cancel a booking should notify us as soon as possible. Cancellation charges may apply if the driver has already been dispatched.
Fares and Payments
Fares are calculated based on distance, travel time, and any applicable surcharges. Payments can be made through approved payment methods including cash, credit/debit cards, or digital payment systems.
Additional charges such as tolls, airport fees, waiting time, or extra services may be added to the final fare.
Passenger Responsibilities
Passengers must behave respectfully toward drivers and vehicles. The following actions are prohibited unless permitted by the driver:
Smoking inside the vehicle
Consuming food or beverages that may damage the vehicle
Causing damage or unsafe conditions
Any damage caused to the vehicle may result in repair or cleaning charges.
Driver Rights
Drivers have the right to refuse service if a passenger:
Is under the influence of alcohol or drugs
Behaves abusively or threatens safety
Violates safety or service policies
Passenger and driver safety remains our highest priority.
Liability Disclaimer
Melbourne Cabs Online will make every effort to ensure timely transportation. However, we are not liable for delays, missed appointments, flights, or events caused by circumstances beyond our control, including traffic congestion, accidents, road closures, or severe weather.
Changes to Terms
Melbourne Cabs Online reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services indicates acceptance of any updated terms.
Contact Information
For questions regarding these Terms and Conditions, please contact:
Melbourne Cabs Online
📧 Email: info@melbournecabonline.com
📞 Phone: 1300 973 078
Refund & Cancellation Policy
Melbourne Cabs Online
Melbourne Cabs Online aims to provide fair and transparent cancellation and refund practices.
Cancellation Policy
Customers may cancel a booking up to 1 hour before the scheduled pickup time for a full refund.
Cancellations made less than 1 hour before pickup may not be eligible for a refund.
If a driver has already been dispatched, a cancellation fee may apply.
No-Show Policy
If a passenger fails to appear at the pickup location within a reasonable waiting period, the booking may be marked as a no-show, and no refund will be issued.
Refund Processing
Approved refunds will be processed within 3–5 business days through the original payment method.
Contact for Refund Requests
For cancellation or refund inquiries, please contact:
Melbourne Cabs Online
📧 Email: info@melbournecabonline.com
📞 Phone: 1300 973 078